Making Standards Work®

Welcome to The Open Group Store

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Customer Service

The Open Group provides access to this website and sells its products to you subject to the terms and conditions listed on this page. Please read these conditions carefully before using this website. By using this site, you signify your agreement to be bound by these conditions.

Your Account

If you use this website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update the information you provided us with in the Your Account area of the website.

The Open Group reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

Privacy

Please review our Privacy Notice, which also governs your visit to this web website.

Placing an order

To purchase an item, click on the Buy now or Add to Cart button. When you have completed selecting your items you should select the Checkout link which will allow you to confirm the delivery method if applicable, select your payment method and then present a final confirmation screen prior to placing the order. We use Paypal for our payments processing and accept VISA, MasterCard/EuroCard, Discover and American Express. Please ensure you have enabled your browser to accept cookies from paypal.com. After you submit your payment, you will be automatically redirected back to this site to print a receipt. Download items will be available for immediate download from your store account under 'My Downloadable Products'. See the Download Help page for further details

Payment options

We accept Paypal, VISA, MasterCard/EuroCard, Discover and American Express. We currently use PayPal for secure processing of all electronic payments and support payments in USD.

Shipping charge and local taxes

All documents in this store are available as a PDF download only.  The shipping rate for physical items, if available, depends on your delivery location and service (if offered): The specific shipping charge and service options applicable to your order will be displayed during the checkout process. Note that the shipping charge includes postage and a handling charge.

Depending on your location, a local sales tax may be applicable. US state taxes are applicable where the delivery address is in California or Massachusetts. The state taxes do not apply to the postage and packing/shipping charges where applicable.

Our Returns Policy

This does not apply to electronic downloads which are non-refundable.

If for any reason you are unhappy with your purchase, you can contact us for a return item reference number and then return the item to us in its original condition within 21 days of the date you received the item. The item must be unopened with any seals and shrink-wrap intact. We can only accept the return of opened items if they are deemed faulty. Please include your packing slip with the order. We recommend that you use a tracked postal service as we can not be held responsible for non-delivery of returned items in transit.

Upon receipt, we will issue a full refund for the price you paid for the item or if you prefer, offer an exchange item of the same value. You must obtain a return reference number from us prior to returning the item.

To return the item, please send to :
For the UK and Europe:

Publications Returns
The Open Group
Apex Paza, Forbury Road
Reading, UK, RG1 1AX

For the USA and Rest of the World:

Publications Returns
The Open Group
800 District Avenue, Suite 150
Burlington MA 01803, USA
Tel: +1 781 564-9200